Waterloo Nissan - Bad Customer Service

We live in a society that is no longer interested in good, basic, respectful customer service. There was a time when the customer was always right. There was a time when complaints were treated with respect and good purveyors earned respect by doing whatever they could to satisfy their customer's needs. You weren't put on hold, there were no emails to ignore and a business owner did not send you somewhere else so that they didn't have to deal with the complaint themselves. Even if there is nothing that can be done to satisfy the issue, they would at least go to great lengths (or even a few phone calls) to make sure that "absolutely nothing" could be done.

Unfortunately, companies don't seem to need word of mouth advertising as they once did. Now multi-million dollar advertising campaigns make sure that the brand sells itself. And if there are only limited businesses that sell the brand then you buy from them... regardless of the customer service. Nissan would make you believe that they make quality vehicles and so you would think that if there was a factory defect they would go out of their way to make sure that it was corrected. Nissan would also make you believe that any dealer that represents the Nissan brand would behave in a similar manner. Well, Nissan, its all make-belief. Some people by no fault of their own buy your defective vehicles and have to suffer through the condescending nature of your representatives to no avail. Ian Murdoch of Waterloo Nissan won't even answer an email complaint beyond a one word comment (perhaps he is busy with his Rotarian responsibilities).

I have rarely met a person who hasn't had issue with either Bell or Rogers but still subscribes to either of these companies' services because there is no other choice. They hope for the best and that they will never need to talk to Emily. Luckily, I live in a rural area that has its own telecommunications company (Quadro) and I am treated like a human being if I have an issue because an actual person answers the phone on the first ring! Real people feel accountable to real people.

It seems that corporations who feed millions of consumers just don't care if a small percentage are unhappy. And that small unhappy percentage if you ignore them long enough they will go away and eventually consume from another company who will eventually fail them again. 

It makes me never want to buy another product from a corporation. It makes me want to buy from local producers, not just what I eat but what I wear, use in my home and entertain myself with. It seems impossible right now but if companies continue to misrepresent themselves and ignore our complaints, more people will find other ways to fulfill their needs for material things, maybe go without many of them completely. Hey, I'm proof of an easy and enjoyable life without a cell phone or a tv (still working on the internet addiction :) 

And I'm seriously considering putting in my order for an Amish horse and buggy set.